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Enter your keyword(s) below and hit enter Search for: Who We Are Blog Resources Contact Us Let's Talk I.T. Strategy Get In Touch: Let's Talk I.T. Strategy Managed I.T. Services Who We Are Resources Main Portal Blog Case Studies Videos Webinars (On-Demand) Offices Lexington, KY Louisville, KY Little Rock, AR Chattanooga, TN Cincinnati, OH St. Louis, MO Chapel Hill, NC National Capabilities Contact Us Careers We Can Help With Your I.T. With the rapidly changing world we’re living in, the technology needs of companies are swiftly changing. We’re here to help. Get In Touch: Let's Talk I.T. Strategy On-Demand: 2020 State of I.T. Services Report Client Success Stories Birch Tree Communities, Inc. Legal Aid of the Bluegrass Opaa! Food Management Pine Bluff Sand and Gravel Tower Community Bank Octochem Our Value To You Discuss Your I.T. Strategy & Challenges I.T. projects without a strategy are band-aids. Our goal is to discuss your business requirements and your growth plans so we can develop a strategy that will support those business goals. Create Plan Aligned to Your Business Goals Once we uncover what your goals are as an organization, we work with you to develop a managed I.T. services strategy that will support your business goals. Execute Best-in-Class Plan by Managed I.T. Services Provider We implement the short- and long-term best-in-class, proven process as your managed I.T. services partner for a fixed, monthly fee. Get In Touch: Let's Talk I.T. Strategy What is Managed I.T. Services? When your business collaborates with our proven managed I.T. services program—Technology OneSource —you are able to devote your resources to making your business more competitive and your employees more productive. Play Your business depends on I.T. Leaders of growing companies often do not have a technical background. They may recognize that their technology infrastructure contributes to their scalability for continued progress, but they often see I.T. as a cost center, rather than as a competitive advantage. They are uncomfortable managing I.T. Many wish they could just delegate the responsibility. Continue Reading As the region’s leading I.T. consultant since 1984, we know that if technology is not working for our clients, they struggle to grow. But a one-size-fits-all solution is not appropriate. When we begin to work with new clients, we counsel them to: Contact Us: During this session, our business consultants learn more about your company’s unique challenges and goals Develop a strategy: NetGain’s consultants conduct a business review and identify the business impact of your current and future technology decisions Implement a guaranteed plan: With hundreds of clients from 10 to 500 employees, NetGain Technologies customizes I.T. solutions for successful businesses and guarantees our services If you are uncertain that your I.T. processes and support are helping your company grow, you are not alone. Don’t wait for unhappy customers or frustrated employees to force changes. Be proactive and contact us today to become confident about your I.T. Business Strategy Savvy leaders do not seek their strategy advice from just anyone. When strategy requirements become more complex, that complexity affects almost every aspect of their business. Successful executives learn they must trust their technology partner like they trust their legal counsel. Continue Reading But how do you really know whom to trust? We suggest starting with facts and good data. When NetGain begins working with a new business, we determine its unique technology baseline, then analyze the company’s data compared to that baseline and make recommendations for improved processes. When you become a member of our worldwide top-100 managed IT services program, Technology OneSource, we help you: Understand how your I.T. is performing compared to best-in-class metrics and your competitors Measure accountability Identify challenges before they occur Set a fixed budget for I.T. support and hardware With a technology strategy customized to your business goals, you gain a comfortable and predictable environment. This gives you clarity to operational and capital investments required for future growth. If you require expert strategic advice, contact us today to start receiving regular documentation on your IT status. You don’t want to risk trusting someone less experienced. Proactive Technology Management Executives know the proactive approach is best. Unfortunately, they often find themselves feeling reactive when it comes to the IT that drives their business. We understand the challenge and have been helping business leaders develop a positive relationship with technology since 1984. Continue Reading Solving the problem is simpler than you might think. When you become a member of Technology OneSource, our processes transform your existing environment. Our worldwide top-100 managed I.T. services program arms you with a proactive approach that monitors and maintains your equipment, provides you with documentation for external audits, and strengthens the foundation you need to grow. Contact us today to find out more about a proactive approach and what it will mean for your business. The alternative is to continue waiting for problems to occur and address them on a “break/fix” basis. Continuing this reactive approach results in inefficiencies, including unproductive employees when systems are down. Network Administration Business leaders see value in staying focused on their core business. They want all of their employees to be engaged in the most productive tasks at any time to help the company fulfill its mission. Too often, everyday distractions pull people away from that mission. Continue Reading In many businesses, network administration is a frequent victim of those distractions. “Network administration” is a primary responsibility of any I.T. management plan, encompassing IT administrative tasks, infrastructure maintenance and development, and support obligations. Network administration is often time-intensive and is typically overlooked by internal IT staff or less diligent service providers. As a result, many businesses fail to maintain current software versions and updates, which leaves them vulnerable. Businesses that join our worldwide top-100 managed IT services program, Technology OneSource, benefit from a documented, proactive process that incorporates best-in-class network administration. That way you and your team stay focused on the work that drives your bottom line. Contact us today to learn how our approach works. Keep your business rolling with minimal distractions—or risk your business grinding to a halt if important back-end network oversight goes undone. Reactive Support Services As a business leader, you know efficiencies are key to scalable growth. Proactive technology management minimizes the number of problems that occur. However, because of the unpredictable nature of technology, anything can happen. And when it does, the processes we follow can mean the difference between success and failure. Continue Reading For your employees, inefficient I.T. support processes can spiral quickly to lost production, lower moral, missed deadlines, and siphoning away the bottom line. For executives, understanding I.T. processes is a common struggle. What are the key performance indicators (KPIs) for I.T. staff and systems, and how do you measure them? How quickly do problems get acknowledged? How quickly are they resolved? Do the same issues continue to reoccur? How many technology issues occur each day? Best in class organizations have about 0.25 tickets per end user per day. So if you have 100 users, you should see about 25 tickets per day. Our IT consultants have been measuring these types of KPIs for a long time. And we can help you start to assess them, or improve your metrics. Contact us and we will compare your current situation with industry benchmarks and with NetGain’s best-in-class stand...